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What is at stake?
Business Risks:
Without a client-centric partner, you risk inconsistent service quality and transactional relationships that hinder long-term success. A lack of trusted partnerships with managers, buyers, and technical teams can lead to misalignment and inefficiencies. Poor purchasing strategies lead to overspending, limited cost control, and difficulty managing OPEX and CAPEX. Restricted sourcing channels mean higher prices and limited access to marine electronics.
Technical Risks:
Without qualified engineers, your vessels face substandard services and a greater likelihood of technical faults. Service providers that are not OEM-approved may not have the correct spare parts, which can cause delays. Engineers who are insufficiently trained produce poor quality outcomes that threaten compliance, insurance, and credibility. All this can shorten equipment lifespan, increasing breakdowns and costs.
Operational Risks:
Without reliable 24/7 support, your operations risk delays and an increased risk of a vessel going off-hire, directly affecting your revenue. Insufficient support may lead to increased downtime, compliance issues, safety hazards, and incidents that threaten crew and vessel safety.
Why you should choose us
First Time Fix Rates
Our First Time Fixed Rates reach as high as 90%, meaning we successfully complete 90% of repairs on the first visit. This ensures your fleet remains operational and compliant.
Technical Benefits
Your vessels are supported by expert, manufacturer-trained engineers, ensuring quality work the first time. Continuous training keeps all systems up-to-date. A large spare parts inventory reduces delays, keeping vessels operational. Our ISO 9001:2015 quality system and Class Society accreditations ensure compliance and peace of mind. Proactive checks extend equipment lifespan, reduce breakdowns, and control maintenance costs.
Operational Benefits
We keep your operations running smoothly with support and extended availability. Our quick service minimizes downtime and keeps vessels on schedule. We ensure compliance with Class and Flag State, reducing regulatory risks. Above all, we prioritise crew and vessel safety, helping you operate confidently and safely.
Business Benefits
We deliver consistent service through a client-focused approach, building long-term relationships with managers, buyers, and technical teams to foster trust and alignment. We support strategic purchasing decisions, allowing you to manage OPEX and CAPEX effectively, while providing access to a wide marine electronics network for competitive prices and dependable supply.
Contact our technical teams
service@smdmarine.com
Cape Town Office: +27 21 511 0556
Durban Office: +27 31 205 1122
Richards Bay Office: +27 35 789 4696
Port Elizabeth Office: +27 41 001 5020
Walvis Bay Office: +26 64 200 300
Mombasa Office: +254 708 663 000
Port Louis Office: +230 218 0805
Luanda Office: +244 226 440 070
Regional Managers:
Regional Mgr - East Africa: +27 83 225 9854
Regional Mgr - West Africa: +27 71 861 2258
Sales Mgr: +27 78 226 5019